Charlotte Miller Bespoke hair extensions - Return for maintenance guarantee

Our extensions are made from the highest quality virgin hair. Support our global sustainability initiative and get the most out of your extensions with the coveted return for rework guarantee.

Services covered:

  • Colour adaption
  • Toning
  • Deep recovery treatment
  • Re seal treatment
  • Clip maintenance
  • Tape glue reapplication / maintenance

Eligible free of charge if:

  • You have purchased a bespoke hair piece within 28 day window
  • Your have purchased a personalised colour hair piece within 28 day window
  • You have received a unique one time use return for rework code

Rework can be purchased for an additional £30.00 per treatment.

How does it work?

  1. Complete the online rework form.
  2. Your prepaid shipping label will be sent to your email
  3. Pack extensions in their original packaging and ship back to us from your local post office.
  4. Wait for confirmation email for the final diagnosis. If your extensions are beyond repair – we will send them back and your payment will be refunded within 14 days.
  5. Your refreshed extensions will be shipped back to your door!

Charlotte Miller bespoke hair extensions Returns policy

Here at Charlotte Miller bespoke hair extensions, your satisfaction is our number one priority. If you are not happy with your purchase please allow us to help by contacting our team.

Bespoke hair pieces are non refundable, however if anything is damaged or broken within the first 28 days of purchase, you may be eligible for the return for rework guarantee. To start this process, contact a member of the sales team here.

All of the shelf items are fully refundable within 28 days of purchase if hygiene seal has not been broken. Any off the shelf products will not be refundable or replaceable if the hygiene seal has been broken.

Any accessories purchased can be returned for full refund or exchange within the first 28 days of purchase, provided that they have been unused. Please contact our sales team here to start this process.

Eligible free of charge if:

  • You have purchased a bespoke hair piece within 28 day window
  • Your have purchased a personalised colour hair piece within 28 day window
  • You have received a unique one time use return for rework code

Rework can be purchased for an additional £30.00 per treatment.

How does it work?

  1. Complete the online rework form.
  2. Your prepaid shipping label will be sent to your email
  3. Pack extensions in their original packaging and ship back to us from your local post office.
  4. Wait for confirmation email for the final diagnosis. If your extensions are beyond repair – we will send them back and your payment will be refunded within 14 days.
  5. Your refreshed extensions will be shipped back to your door!